Privacy Policy Statement
Your privacy is important and the South Australian Tourism Commission (SATC) is
committed to protecting the privacy of any personal information it collects. This
Privacy Policy Statement details the SATC's compliance with the National Privacy
Principles.
What is Personal Information?
Personal information is defined in the Privacy Act as being: - "Information or an
opinion (including information or an opinion forming part of a database), whether true
or not, and whether recorded in a material form or not, about an individual whose
identity is apparent, or can reasonably be ascertained, from the information or
opinion."
The information does not have to clearly identify a person. It need only provide
sufficient information to lead to the identification of a person. It is not limited to
confidential or sensitive personal details. It covers information held in paper or
electronic records.
What is sensitive information?
Sensitive information is a particular kind of personal information and may include
information about an individual's racial or ethnic origin, membership of professional,
trade or political associations, political opinions, philosophical or religious beliefs,
criminal record or sexual preferences.
What information does the SATC collect and how does it use it?
Employee Related Information
- Personnel Records
The purpose of these records is to maintain employment history and payroll and
administrative information relating to all former and present permanent, contract and
temporary employees of the SATC. Contents of personnel records may include:
name, address, date of birth, occupation, employee identification number, gender,
qualifications, equal employment opportunity group designation, next of kin,
emergency contacts, details of pay and allowances, leave details, superannuation
fund details and contributions, work reports, security clearance details and
employment history. It may also include records of accidents and injuries,
compensation/ rehabilitation case files, records relating to counselling and discipline
matters, physical and mental health, psychological testing, disabilities, racial or ethnic origin, tax file numbers, relationship details and personal financial information.
- Recruitment
These records include interview notes, employment applications and other
information relating to the recruitment of staff.
The following staff have access to personnel records and recruitment information:
executive and Human Resource Management staff, supervisors and members of
selection committees and the individual to whom the record relates. Access is strictly
governed by SATC policy.
Personnel records are kept for variable periods according to the requirements of the
State Record Act in relation to staff and establishment records.
Information held in personnel records is located in the Human Resources section of
the SATC and may be disclosed outside the SATC (if appropriate), to:
- Australian Taxation Office;
- SA Super; and
- Third Party organisations such as Banks and Insurance Companies (Name
and account numbers only) with the permission of the employee.
Records relating to all present and former employees of the SATC are stored on
paper and electronic media and can only be accessed for bona fide purposes
according to Human Resources established practices and as assessed by HR staff at the time of a request.
Financial Management and Contractual Records
Financial records are used to process and account for expenditure and revenue.
Generally they contain the name, address and Australian Business Number of the
service provider and the goods or services supplied.
Contractual Records include personal information relating to consultants and other
contractors who provide goods and services to the SATC. In accordance with the
South Australian Government's Disclosure Policy, information relating to contracts
entered into by the SATC may be published on the SA Government website.
Financial and contractual information is stored in Corporate Services and is accessed
by staff and auditors of the SATC.
Correspondence
Correspondence that has been addressed to the Chief Executive Officer or SATC
Staff is registered within the SATC records management system and referred to the
relevant areas within the SATC for consideration and preparation of advice and
responses. This correspondence and the replies are kept in electronic and paper
form and its retention and destruction is subject to the provisions of the State Records Act 1997.
The correspondence includes personal information which might arise in any subject
matter related to the SATC's functions. Examples include but are not limited to
names, addresses, personal opinions about tourism related matters, complaints and
grievances and any other matter that the correspondent wishes to convey to the
SATC.
The correspondence is filed and stored in the Corporate Services Division of the
SATC and can be accessed by staff and auditors of the SATC.
Information Systems
The SATC's information technology information management system network carries,
processes and stores both internal electronic transactions and external transactions,
including telephone, e-mail, Internet and Intranet activity. Most personal information
records within this network environment are described in the other categories of
personal information outlined in this policy statement.
In addition there are some personal information records specifically tailored to IT
system administration, including IT system security identifiers and usage tracking
records about staff users of the IT system.
This information is located within the Information Technology Section of the SATC
and can be accessed by IT administrators and staff supervisors. Staff are routinely
made aware of system usage rules and monitoring procedures concerning collection
and use of the information.
Travel Arrangements
The South Australian Visitor and Travel Centre, a division of the SATC has
responsibility for organising travel arrangements on behalf of clients.
In finalising these arrangements the following personal information is collected:
- name, address and telephone numbers of clients;
- flight, accommodation and other travel details;
- credit/debit card number and expiry date;
- billing address;
- email address;
- dietary requirements, health issues (if any) and other special requirements;
This information is processed by the SATC's reservations management system for
the purpose of arranging travel, accommodation and tour bookings. Records relating
to travel arrangements are stored on paper and electronic media. They are stored at
the South Australian Visitor and Travel Centre and are accessed by relevant business
units within the SATC.
Consumer Research Information
At various times, the SATC collects personal information from direct and online
marketing, online information requests, consumer surveys, interviews, competition
entries and promotional media. The information relates to holiday preferences,
tourism product information sources and buying influences. The information collected
includes, but is not limited to the following:
- name, age and address of individual concerned
- demographic and lifestyle indicators
- previous holiday locations
- preferred holiday locations and styles
- holiday spending patterns
This information is kept within the Marketing Division of the SATC and is accessed by
staff within the SATC for the purpose of tourism planning and to distribute relevant
promotional offers specific to South Australian tourism.
Sharing your information
Unless you advise otherwise, the SATC may share your information with
organizations within the tourism industry to help provide you with details of tourism
and event offers and information. The SATC imposes strict conditions on
organizations with whom we share your information and they are not permitted to use
this information other than for the purpose for which it was intended. We will not
trade or rent your information to another organization.
There may be times when customer information is made available to outside
contractors (such as mailing houses) to assist with the distribution of tourism
information. These companies are strictly forbidden to use this information for any
other purpose.
Security of your personal information
The SATC may store your personal information electronically or in hard copy. The
SATC is committed to protecting your privacy and will endeavour to ensure the
information is not misused or lost or accessed, disclosed or modified in an
unauthorised manner.
Procedure to Gain Access to Personal Information
If you want to request access to, or amendment of, your personal information records
which are held by the SATC, you need to be aware that the National Privacy
Provisions limit the access and amendment rights and processes to those provided in
the Freedom of Information Act 1992 (FOI Act) and any application for documents or
application for correction or amendment will therefore be processed under the FOI
Act provisions.
Assistance is available from the SATC's Freedom of Information Co-ordinator
on telephone (08) 8463 4518.
Online Image Gallery Website
Disclaimer
This statement sets out the SATC's policies relating to the privacy of your personal
information and is to be read in conjunction with the rights claimed by the South
Australian Government at
http://www.archives.sa.gov.au/services/public/privacy_index.html.
You shall indemnify the SATC, its subsidiaries, affiliates and licensors against any
losses, expenses, costs or damages incurred by any or all of the above as a result of
your breach of the terms of this agreement or your unauthorised use of the content
and related rights.
This site and the data on this site are provided "as is" and without warranties of any
kind, whether express or implied. To the fullest extent permissible pursuant to
applicable law, the SATC disclaims all warranties, express or implied, including, but
not limited to, implied warranties of merchantability and fitness for a particular
purpose and non-infringement.
The SATC reserves the right to delete or archive any material on the site at
anytime. The SATC also reserves the right to change the disclaimer policy at
any time.
Accuracy and Content
The SATC does not represent or warrant that the functions contained in this site will
be uninterrupted or error-free, that the defects will be corrected, or that this site or the
server that makes the site available are free of viruses or other harmful components.
The SATC does not make any warrantees or representations regarding the use of the
materials in this site in terms of their correctness, accuracy, adequacy,
appropriateness, usefulness, timeliness, reliability or otherwise. The SATC is not
liable for any damages whether they be direct, incidental, consequential, punitive or
indirect.
All prices quoted prior to confirmation of order are in Australian dollars unless
otherwise stated and do not include Goods and Services Tax (GST), delivery,
handling or insurance. GST, delivery, handling and insurance will be calculated at the
confirmation of the order if required.
The SATC is not responsible for the quality or content of imagery provided by other
organisations or departments. The SATC cannot be held liable for the loss,
inconvenience or damage to other organisation or department imagery smaller in file
size to the SATC's standard.
Use of Site
Any use, including but not limited to the reproduction, distribution, display or
transmission of the content of this site is strictly prohibited, unless authorised by the
SATC.
You may not upload to, distribute, or otherwise publish through the site any content
which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity
rights, abusive, illegal, or otherwise objectionable which may constitute or encourage
a criminal offence, violate the rights of any party or which may otherwise give rise to
liability or violate any law.
Limitation of Liability
The SATC shall not be liable for any special or consequential damages that result
from the use of, or the inability to use, the data on this site, even if the SATC has
been advised of the possibility of such damages.
Personal Information
When you visit this website some information, such as the site that referred you to us, your IP and e-mail address, and navigational and purchase information, may be collected automatically as part of the site's operation. This information is used to generate user profiles and to personalise the website to your particular interests. On some occasions we may ask you to provide information on online forms.
For example, we may ask for your user name, password, place of birth, full
name, telephone number, e-mail address and postal address, or other
information to register online, or for your credit card number or other
personally identifying information to fulfil licensing transactions or to receive
products or services. We may also ask you about your age, hobbies, income,
gender or other information to participate in surveys or other online activities.
Providing information on online forms is always voluntary, and you are free to decline from completing them. If you choose not to provide requested
information, however, some products and services may not be available to you.
The SATC may compile data in aggregate form so we may better understand the
users visiting our site. For example, we may produce reports on the most popular
search terms by collecting general search data based on individual searches.
Aggregate data is anonymous and does not contain any personal information that
identifies a user.
The SATC will not sell, rent or disclose your personal information to a third party. We
also ensure your personal information will not be disclosed to other State institutions
and authorities except if required by law or other regulations.
Security
The SATC has several operational functions in place to protect your personal
information and every effort is made to ensure these are kept up-to-date. However,
perfect security does not exist on the Internet and the SATC does not warrant that
this site is impenetrable or invulnerable to hackers.
Cookies
When you visit the SATC Online Image Gallery we send your computer a cookie,
which is a small file that resides on your computer's hard drive and contains nonpersonally identifiable information about the user such as previous search results and invoices. We don't use cookies to collect names, e-mail addresses, or details of
commercial transactions, or as a basis for direct marketing. Cookies only identify the
user's computer, but allow the SATC to make the Online Image Gallery more useful
by storing information about your preferences.
If you would prefer not to receive any cookies you can configure your browser to
refuse them, or to give you the option to receive them or not each time. However, this
may prevent you from accessing all of the features of the SATC Online Image
Gallery.
E-mail
The SATC does not sell or rent e-mail lists. The SATC may send you e-mail to notify
you about your recent order; this will be sent to the e-mail address you provide. Your
email address will not be added to a mailing list or used for any other purpose without
your consent.
Surveys and Contests
From time to time the SATC may host contests and/or surveys on the Online Image
Gallery. Participation in these surveys or contests is completely voluntary and the
user therefore has the choice whether or not to disclose their personal information.
Information requested may include contact information (such as name and shipping
address), and demographic information (such as age, gender, post code). Contact
information will be used to notify the winners and award prizes. Survey information
will be used for the purposes of monitoring or improving the use of the SATC Online
Image Gallery.
Links
Please be aware the SATC Online Image Gallery may contain links to other sites
covered by their own privacy policies. The SATC is not responsible or necessarily
affiliated with those websites and we encourage you to be aware of when you leave
the SATC Online Image Gallery website. The SATC recommends you read the
privacy statements of each every website that collects personally identifiable
information.
You waive any and all claims against the SATC regarding the inclusion of links to
outside websites and/or advertisements on the SATC Online Image Gallery website
or your use of these websites and advertisers.
Changes to the Online Privacy Policy
The SATC reserves the right to change our online privacy policy. However we shall
not do so without posting any such changes on the SATC Online Image Gallery
website.
If you have any questions about the SATC Online Image Gallery's privacy policy or
concerns about the personal information you have supplied to the SATC, please
contact the SATC's customer service division at: images@saugov.sa.gov.au.
Making a Privacy Complaint
If you feel that the SATC has not dealt with your personal information in accordance
with the National Privacy Policy, please let us know so we may have the opportunity
to rectify and resolve the problem.
Written complaints should be sent, with any supporting documentation, to:
Chief Executive Office
South Australian Tourism Commission
GPO Box 1972
ADELAIDE SA 5001
Letters of complaint will be acknowledged in writing within 14 days from the date on
which the application was received. The SATC undertakes to conduct a review and
respond to the complaint within 60 days from the date on which the application is
received. Applicants will be advised in writing of the outcome.
